Shipping 

All orders placed through our website or directly with Deft Studios are packed and shipped from our workshop. We pack our pieces with the utmost care and attention to ensure secure transportation and delivery. Shipping costs will be calculated at checkout depending on the size and weight of the parcel. You will be responsible for checking fragile items upon delivery. If items are damaged please notify us within 24 hours.

​

International shipping can be arranged upon request. Please feel free to email us at hello@deftstudios.co.za for more information.

​

​

Lead Times

All our items are carefully & specially crafted for our customers. Furniture items are all made to order and require a standard minimum lead time of 4 - 12 weeks from the date of payment. ONLY if smaller items are in stock will they be shipped within a week.

​

​

Privacy

To fulfill your order, we need some personal information from you, including your name, address, telephone number, and email address. This information allows the courier services to reach to. Your data is safe and will not be shared or sold to any other parties. All payment information is entered through an encrypted and secure line via YOCO. This security prevents our company and others from reading or retracting your data.

​

​

Returns & Exchange 

Shipping costs are non-refundable. You are welcome to return or exchange a stock item in its original condition at a handling fee of 10% of the order total, within 10 days of purchase. You will be liable to pay the shipping cost when returning an item(s). We will assist in arranging a courier for you. Once the goods have been received, we’ll inspect your returned products. If they are in good condition, we’ll issue your refund.

​

We do not accept any returns on custom orders unless the item(s) has been damaged and/or is faulty on our behalf. Unfortunately no refunds on sale items or gift cards. 

​​

​

Variations

Wood is a natural material, and furniture made of wood will always be unique. We try our best to match and represent our products as accurately as possible. However,

inconsistencies in the natural features of the wood grains, knots and colour may occur.

​

​